Frequently Asked Questions

Find quick answers to the most common questions.

Go to My Orders or use the Track Order page with your order number and email.

Orders can be cancelled within 1 hour of placement. Contact support immediately if needed.

Take photos and contact us within 48 hours. We'll arrange a replacement or refund.

Standard delivery: 3-5 business days. Express: 1-2 business days.

Yes! We ship to EU countries. Delivery time is 7-14 business days.

Free shipping on orders over €50 within Italy.

We accept returns within 30 days of delivery. Items must be unused and in original packaging.

Open a support ticket or contact us via the Contact page. We'll email you a return label.

Refunds are processed within 3-5 business days after we receive the returned item.

We accept Visa, Mastercard, American Express, and PayPal.

Yes! All payments are processed by Stripe using industry-standard encryption.

Use the 'Forgot Password' link on the login page to receive a reset email.

Go to Account Settings and enable 2FA under Security options.

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